Politique de remboursement

CANCELLATION, RETURNS & EXCHANGE POLICY

WHAT IS YOUR CANCELLATION POLICY?
We do not accept cancellations once an order has been placed. Please make sure all order details are correct before completing your purchase.

I CHANGED MY MIND. CAN I GET A REFUND?
Due to the limited nature of our products, we do not accept returns for refunds, store credit, or cancellations due to a change of mind.

ALL SALES ARE FINAL.

Please make sure that before you finalize your purchase, you have selected the correct size, color, and item. Once your order is confirmed, it cannot be cancelled, refunded, or returned because of a change of mind.

WHAT IS YOUR RETURN POLICY?
We do not accept returns.

ALL SALES ARE FINAL.

Please make sure that before completing your order, you have selected the correct size, color, and product. We strongly recommend reviewing your order carefully before checkout.

Please do not ship any items back to our location with the intention of receiving a refund. Items sent to our location without authorization will not be accepted as returns and will not be returned to the sender under any circumstance unless return shipping is paid for by the sender.

CAN I RETURN OR EXCHANGE A SALE ITEM?
We do not accept returns or exchanges for sale items.

ALL SALE ITEMS ARE FINAL SALE.

Sale items cannot be refunded, returned, exchanged, or credited.

WHAT IS YOUR EXCHANGE POLICY?
We do not accept general exchanges.

ALL SALES ARE FINAL.

Please make sure that before finalizing your purchase, you have selected the correct size, color, and item.

We will only consider exchanges in the following situations:

  • Size exchange requests

  • Damaged or defective items received at delivery

  • Wrong product shipped by mistake

To be considered for an exchange, you must contact customer service for authorization within 48 hours of receiving your package.

The item must be in brand-new condition, unworn, unwashed, undamaged, and must include all original tags and labels attached.

We cannot exchange any item that has been worn, washed, damaged, altered, or returned without authorization.

SIZE EXCHANGES
If you would like to request a size exchange, please contact customer service within 48 hours of receiving your order.

If your request is approved, the exchange will be subject to inventory availability. Items eligible for exchange may only be exchanged once per order.

All exchange shipping costs are the responsibility of the customer.

DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged or defective at the time of delivery, please contact customer service within 48 hours of receiving your package.

Once we receive the returned item, we will inspect it and notify you by email within a reasonable period of time. If the item is confirmed to be damaged or defective, we will replace it, subject to inventory availability.

WRONG ITEM RECEIVED
If the wrong item was shipped to you by mistake, please contact customer service within 48 hours of receiving your package.

Once we receive the returned item, we will inspect it and notify you by email within a reasonable period of time. If you are eligible for a replacement, we will send the correct item, subject to inventory availability.

If the wrong item is returned with damage or defects caused after delivery, you may be responsible for those damages.

EXCHANGE REQUIREMENTS
All exchange requests must meet the following conditions:

  • Request must be made within 48 hours of receiving the package

  • Item must be unworn

  • Item must be unwashed

  • Item must be undamaged

  • Original tags and labels must be attached

  • Exchange must be authorized by customer service before shipping the item back

  • Customer is responsible for exchange shipping costs

  • Exchange is subject to inventory availability

  • Eligible items may only be exchanged once per order

If your exchange is authorized, please include the following inside your return package:

  • A copy of your receipt

  • Your contact number

  • Your order number

  • The item name

  • The item color

  • The item size

  • The item you would like to receive in exchange

After we receive your package, we will contact you to confirm the exchange details and arrange the new shipment.

Exchange requests made after 48 hours of receiving the item will not be accepted.

WHAT IF I NEVER RECEIVED MY ITEM?
We are not responsible for lost or stolen packages that are confirmed as delivered to the address entered at checkout.

Upon request, we can provide delivery confirmation, including:

  • Delivery address provided at checkout

  • Date of delivery

  • Tracking information

  • Shipping carrier information

If a package is lost or stolen after being marked as delivered, it is the customer’s responsibility to file a claim directly with the shipping carrier. Any compensation for lost or stolen packages must be handled through the shipping carrier.

HOW DO I CONTACT CUSTOMER SERVICE?
For customer service support, please email us at:

info@placefrancais.com

When contacting us, please include all relevant information so we can assist you properly, including:

  • Order number

  • Style name

  • Size

  • Color

  • Contact information

  • Clear description of your request or issue

WHAT PAYMENT OPTIONS ARE AVAILABLE?
We accept PayPal and all major credit cards.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally.

International shipments may be subject to import taxes, duties, customs fees, or other charges once the package reaches the destination country. These charges are the responsibility of the recipient.

We are not responsible for delays caused by customs processing, import checks, or international carrier procedures.

DO YOU SHIP TO POST OFFICE BOXES?
Yes, we ship packages to PO Boxes.