Studio Gratis

Frequently asked questions

Everything you need to know about orders, sizing, limited releases, secure payments and contacting the Gratis team.

01

Can I change or cancel my order after placing it?

Please contact us as soon as possible. We cannot guarantee changes once an order is processed.

02

How do your products fit?

Most pieces fit true to size. Check our size guide for exact measurements.

03

Where can I find the size guide?

A size guide is available on every product page.

04

Are your items true to size?

Yes, we recommend ordering your usual size unless stated otherwise.

05

How can I be notified about future drops?

Join our email list and follow us on social media for updates.

06

Are your products limited edition?

Many of our releases are produced in limited quantities.

07

Is my payment information secure?

Yes, all payments are processed through secure and encrypted checkout systems.

08

How can I contact the Gratis team?

You can reach us through our contact page or by email.

09

How long does it take to receive a response?

We typically respond within 24–48 business hours.